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Account Manager

Responsibilities:

We are seeking an Account Manager to add to our growing Los Angeles team. The Account Manager will develop and maintain relationships with existing attorney clients. Account Managers are expected to establish lasting relationships with clients – gain introductions to their colleagues – and become integral to the success of each respective firm. Account Managers must articulate how our services can  add value to each respective law firm. 

As an Account Manager, you will: 

  • Work closely with our Research team to manage client projects
  • Act as the main point of contact for our attorney clients
  • Map organization charts of existing clients to identify business needs, develop and maintain relationships with new and existing attorney clients
  • Use data driven metrics to track growth of accounts and devise tactics to increase client usage and retention
  • Manage and maintain a book of business; oversight of all client agreements, subscriptions, and renewals
  • Meet with clients in-person

Our team benefits from the most sophisticated Salesforce CRM, Pardot and content marketing platforms available – all of which generate highly targeted sales campaigns and in-bound leads for Account Managers to monetize. All of the aforementioned functions result in a large volume of very warm targets and prospects. As a data-driven technology firm, we work hard to support our Account Management team – so each member can be highly successful.

Overview:

The Expert Institute is a high growth tech start-up that has been disrupting the legal space since 2010. We are the fastest growing platform for connecting law firms with expert witnesses for complex litigation. This year we were ranked as the #1 Expert Witness Provider by The National Law Journal, New York Law Journal, The Recorder, Legal Times, Texas Lawyer and Connecticut Law Tribune – the most important publications in the legal industry.

Qualifications:

  • 2-6 years of prior sales or client relationship experience
  • Ability to work with a high caliber team in a fast paced entrepreneurial environment
  • Continuous self-learner and competitive nature; able to work autonomously
  • Strong interpersonal skills with peers, management and across departments
  • Demonstrate strong judgement and resolves issues appropriately and independently
  • Have prior experience growing a book of business
  • Excellent listening and communication skills
  • Proficiency in MS Office; Salesforce experience not required, but is a plus
     

Job: Account Management / Legal Services
Schedule: Full-time / Days / M - F
Educational Level: Bachelor’s Degree or higher in any major
Travel: 10 - 25% domestically

 

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