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Account Manager

Overview:

The Expert Institute is a high growth tech start-up that has been disrupting the legal space since 2010. We are the fastest growing technology platform for connecting law firms with experts for complex litigation matters. In recognition of the significant value we provide to our clients - we were ranked as the #1 Expert Witness Provider of 2017 and 2018 by The National Law Journal, New York Law Journal, The Recorder, and Legal Times – the most coveted publications in the legal industry.

We are seeking an Associate of Account Management who will be working on sales and business development initiatives, in efforts to generate new and increased business opportunities with top litigation firms all over the country, many of whom are existing clients. You will be working on the client-facing side of our business, conducting targeted outreach, and managing relationships with senior litigation attorneys, effectively pairing them with the most qualified subject matter experts on a case-by-case basis.

Responsibilities:

The Associate of Account Management will be working closely with our Marketing and Research Teams to further develop and maintain relationships with existing attorney clients. You will develop knowledge in the legal field to successfully articulate how our services can be positioned to add value to each respective law firm and act as the main point of contact for our clients during their engagements.In-person meetings are encouraged and Account Managers are expected to develop lasting relationships with clients – gain introductions to their colleagues – and become integral to the success of each respective firm.

As an Associate of Account Management you will:

  • Work closely with our Medical and Multidisciplinary Research teams to manage client projects
  • Map organization charts of existing clients to identify business needs, develop and maintain relationships with new and existing attorney clients
  • Use data-driven metrics to track growth of accounts and devise tactics to increase client usage and retention
  • Manage and maintain a book of business, including oversight of all client agreements, subscriptions, and renewals

Our sales and marketing teams benefit from the most sophisticated Salesforce CRM, Pardot and content marketing platforms available – all of which generate highly targeted sales campaigns and inbound leads for Account Managers to monetize. All of the aforementioned functions result in inbound leads, and a large volume of very warm targets and prospects. As a data-driven technology firm, we work hard to support our Account Management team – so each member can be highly successful.

Qualifications:

  • 1+ years of prior sales/client relationship management experience, B2B preferred
  • Strong interpersonal skills with peers, management and across departments
  • Demonstrates strong judgement and resolves issues appropriately and independently
  • Experience nurturing and growing a book of business
  • Excellent listening and communication skills; ability to create, develop and maintain relationships with clients
  • Continuous self-learner and competitive nature; able to work autonomously
  • Ability to work with a high caliber team in a fast paced entrepreneurial environment
  • Proficiency in MS Office; Salesforce experience is a plus

Job: Account Management / Legal Services
Schedule: Full-time / Days / M - F
Educational Level: Bachelor’s Degree or higher in any major
Travel: 10 - 25% domestically

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